Cookie Policy

When you use our websites (including mobile sites or mobile apps), we and other third party companies may collect information through the use of cookies or other technologies (for simplicity, we refer to all such technologies as “cookies”).

A list of the companies that use cookies and information about how they use them can be found in our cookie consent tool. This is always available in the bottom corner of our pages.

By visiting our websites, creating an account or purchasing tickets, you consent to us and third party companies using cookies in accordance with your cookie settings. You can change your settings at any time using the cookie consent tool. Information on how your personal data is used can be found in our privacy policy (link to the relevant privacy policy).

What are cookies?

A cookie is a small text file containing small amounts of information that is passed to your computer via your web browser so that the website can remember who you are.

The length of time a cookie remains on your computer depends on whether it is a permanent or “persistent” cookie or a session cookie. Session cookies are temporary cookies that remain on your computer until you leave the website. Persistent cookies remain on your computer after you have finished browsing until they expire or are deleted.

A pixel tag, or sometimes called a web beacon, is an invisible image with a line of code that is placed in an email message or on a website. Cookies can be categorized as either first or third party cookies. “First party cookies” are cookies that Ticketmaster /Live Nation places on your device, while “third party cookies” are cookies that are controlled by another party but are placed on your device when you visit our website. For example, we use Google Analytics cookies to collect information about the user experience on our website.

What are cookies used for?

Cookies can be assigned to one of the following categories: Strictly necessary cookies, analytics cookies, functionality cookies and advertising cookies. The following table contains more information about each category.

Strictly necessary cookies

These cookies are necessary for the functioning of our website. They enable you to move around the website and use its functions. Necessary services, such as the ability to access protected areas, cannot be provided without these cookies.

An example of this is that you remain logged in during your visit. Without these cookies, the website could forget you and you would have to constantly log in again. If you buy tickets, cookies ensure that they are still in your shopping cart when you proceed to checkout.


These cookies collect information about how people use our website, such as which pages are visited most often and how people move from one link to another. The information collected on our open website is combined with information from other people’s use of our website on an aggregated basis. If you have logged into the customer portal, we may link information from the cookies to your account. Overall, these cookies provide us with analytical information about how our website is performing and how we can improve it.

FFunctionality cookies

These cookies allow us to remember your preferences and customize our website to provide you with enhanced features and content. For example, these cookies can be used to remember your username (but not your password), they can also be used to remember changes you have made to text size, fonts and other parts of pages that you can customize.

advertising cookies

These cookies are used to send marketing and advertising messages tailored to you based on what you have browsed, purchased or shown an interest in. We use these cookies in conjunction with third-party companies that provide tools that allow us to group you with other users to target these messages and advertisements. For example, if you browse our websites or apps, add tickets to your shopping cart or make a purchase, you may subsequently see ads or messages about these or similar events. This may be an ad on Facebook, search results in Google or an email from us reminding you that you still have tickets in your shopping cart. All third party companies we work with adhere to industry standards of online behavioral advertising (“OBA”) to ensure that you are not personally identified and that you have the opportunity to opt out of this in the future.


How to manage cookies from this website

In addition to our cookie consent tool, most browsers allow you to manage your cookie settings, e.g. have the browser notify you when you receive a new cookie or use the setting to disable cookies altogether. If you choose to disable or delete cookies altogether, some websites will not function as well as they would if they relied on cookies to provide you with the service you have requested (see “Strictly Necessary Cookies” above).

If you do not want to allow us and third-party companies to use cookies in our emails, e.g. pixel tags, the best way to do this is not to activate the images when you view our emails. In other words, only view the email in plain text. Some web browsers and email clients have settings or extensions to disable or block such cookies as Gmail.

Changing the browser settings

You can change your browser settings so that you can restrict the type of cookies that can be used. These settings can usually be found in the “Options” or “Settings” menu of your browser.

Further information can be found here or in the “Help” menu of your browser.

Cookie settings for Internet Explorer

Cookie settings for Chrome

Cookie settins for Firefox

Cookie settings for Safari

Updating this cookie policy

We may update this policy from time to time. Please check this policy regularly for changes.

Policy last updated on [16.08.2018]