FAQ

General

Will Openair Frauenfeld take place again, despite the cancellation this year?

Openair Frauenfeld 2020 is postponed until 2021 due to the coronavirus pandemic. In other words, Openair Frauenfeld will take place again in the future.

What happens to my ticket?

Your ticket for 2020 will remain valid and can be exchanged for an Openair Frauenfeld 2021 ticket.

When will Openair Frauenfeld 2021 take place?

Openair Frauenfeld will take place next year from Wednesday, 7 July to Saturday, 10 July 2021 at the horse racetrack in Frauenfeld (Switzerland). And next year, we have added «OAForever»  Day on Wednesday.

Ticket-Exchange/Swap

Is my ticket automatically valid for 2021, or must I take further action?

Your ticket for 2020 remains valid, but must be exchanged for a 2021 ticket. From Tuesday, 5 May 2020, our ticketing partner will send out an email explaining the exact process for exchanging your OAF 2020 ticket for an OAF 2021 ticket, along with other information about your ticket.

The ticket exchange process will start on 5 May 2020 and end on 15 July 2020.

Important: only the customer who ordered the ticket can exchange the ticket. If you did not purchase your ticket directly from our official ticketing agency, we recommend that you contact your ticket vendor directly.

Will my ticket remain in the same category for 2021 after the exchange?

Yes, your ticket remains in the same category after the exchange.

So Early Bird 2020 = Early Bird 2021, VIP 2020 = VIP 2021, 3-Day Plus 2020 = 3-Day Plus 2021, etc.

When is the entrance for Early Bird/3-Day Plus Tickets? Will my advantage remain even though Wednesday is now also a festival day?

If you have an Early Bird or 3-Day Plus ticket, you still have the advantage of being the first to enter the camping site. As the “OAForever” Day will now take place on Wednesday, the festival will be open on Wednesday at 8.00 a.m. for Early Bird ticket holders and the entrance will be brought forward. All 3-day ticket holders WITH “OAForever” Upgrade can already enter the camping area from Wednesday at 2 pm.

Tickets entrance:

Early-Bird Ticket: Wednesday, July 07, 2021 from 08:00 am

VIP/Premium Ticket: Wednesday, 07 July 2021 from 08:00 a.m.

3-day Ticket Plus: Wednesday, 07 July 2021 from 10:00 a.m.

3-day ticket with OAForever: Wednesday, 07 July 2021 from 14:00 hrs

3-day ticket without OAForever: Thursday, 08 July 2021 from 08:00 a.m.

I have not received an email from Ticketmaster about exchanging the ticket. What do I need to do?

1. The codes and instructions will be sent to the email address saved in your Ticketmaster account. Please make sure that you have not actually received an email sent to this email account

2. Check your spam folder.

3. If you have not received an email by Friday, 8 May 2020, please have your order number ready and contact Ticketmaster Support: https://help.ticketmaster.ch/hc/en/.

Is it possible to get a refund for my ticket?

Your ticket is generally non-refundable as the festival is postponed. However, you can exchange your 2020 ticket for a 2021 ticket. If you don’t want to attend Openair Frauenfeld 2021, you can transfer your verified ticket for the official price to another person via your Ticketmaster account from June 2020. However, transfers are possible only for festival tickets (no upgrades) and only if they are e-tickets.
Please give us a bit of time to properly complete the technical process for transfer of the ticket. We will notify you via our own channels when the transfer process has been activated for your Ticketmaster account.

Important: only the customer who ordered the ticket can request a ticket transfer. If you did not purchase your ticket directly from our official ticketing agency, we recommend that you contact your ticket vendor directly.

If you are unable to participate in OAF 2021 for objective reasons (e.g. semester abroad, school examination), you are welcome to send us the documents proving your prevention to info@openair-frauenfeld.ch. In this case the ticket price, less a handling fee of 10% of the ticket price (maximum handling fee CHF 50.00), will be refunded.

Will my camping upgrade/tent voucher/caravan voucher remain valid for 2021?

Yes, your upgrade/voucher will remain valid for 2021. It does not need to be exchanged. You must, however, exchange your 2020 festival ticket for an OAF 2021 ticket.

Important: your 2020 upgrade/voucher is valid only in combination with a valid 2021 festival ticket.

Which tickets and vouchers/upgrades do I need to bring with me to the festival in 2021?

All festival tickets (Early Bird, 3-Day Plus, VIP & 3-Day Ticket) must be exchanged for tickets for 2021 Accordingly only tickets marked “2021” are valid. On these tickets the admission/opening hours are also correctly noted for 2021.

Upgrades/Vouchers: All upgrades & vouchers from 2020 automatically remain valid for the Openair Frauenfeld 2021.

Premium Packages: All Premium Tickets & Vouchers will be exchanged in    Tickets/Vouchers for 2021 and have the 2021 dates noted accordingly.

An overview of valid tickets will be added at a later date.

What should I do with my ticket if I cannot come to Openair Frauenfeld in 2021?

If you have an e-ticket, Ticketmaster will offer you the option from June 2020 to transfer your ticket (OAF 2021) officially to another person. In other words, if you cannot attend OAF 2021 and you have found another person who would like to go instead, we recommend that you exchange your ticket for an OAF 2021 ticket and then transfer it to the other person via your Ticketmaster account from June 2020.

Please note that this is possible only if you have an e-ticket and applies only to the actual festival ticket. Unfortunately, upgrade tickets (camping upgrade, etc.) are non-transferrable.

I purchased my ticket from a third party (non-official ticket vendor). Does that matter?

Tickets can be exchanged only by the customer who ordered the ticket. We recommend that you contact the ticket vendor directly. It can then proceed with the exchange process.

Tickets for Openair Frauenfeld 2021

I don’t have a ticket for 2020. Will tickets for Openair Frauenfeld 2021 go on sale again?

Tickets will also be available for 2021. However, many tickets have already been sold, which means that the 2021 festival may sell out soon. We will be able determine how many new tickets will be available only after the 2020 tickets have been exchanged.

When will tickets go on sale for OAF 2021?

The date for pre-sale tickets has not yet been determined.

Will there be new VIP/Early Bird and 3-day plus tickets be available for 2021?

Unfortunately, all tickets for these categories are sold out.

Will there be new Camping upgrades be sold again for 2021?

Unfortunately, all tickets for these categories are sold out.

Will Premium Camping tickets be available again for 2021?

The Mansion category is sold out. Tickets for Premium Tents and Lodges will be available again for 2021.

However, many tickets have already been sold, which means that the 2021 festival may sell out soon. We will be able to determine how many new tickets will be available only after the 2020 tickets have been exchanged.

«OAForever» Day

What is «OAForever» Day?

OAForever» Day is an extra day that has been added to the Openair Frauenfeld 2021 festival schedule. Instead of Thursday to Sunday, as in the past, there will now be an extra festival schedule for Wednesday evening. To attend «OAForever» Day, you can purchase a ticket upgrade and enjoy not just three but four days of festival fun.

How much does the ticket upgrade for «OAForever» Day cost?

The upgrade costs CHF 99.

When can I buy an «OAForever» ticket upgrade?

Our ticketing partner, Ticketmaster, will begin handling the ticket exchange process on 5 May 2020.

What can I do to support you?

The best way to support us is to purchase an «OAForever» ticket to upgrade your three-day pass. This will help us put the year of the coronavirus behind us, so we can guarantee another incredible day of festival fun!

Can I purchase a single «OAForever» Day ticket without having a festival ticket for 2021?

During the first phase, the «OAForever» ticket upgrade will be reserved for festival-goers who already have a ticket.

Can I access «OAForever» Day with my exchanged OAF 20 ticket?

The OAF 2020 ticket you have exchanged allows you entry to the camp ground in your ticket category. To access the festival site on «OAForever» Day, you also need the «OAForever» ticket upgrade.

Do I need to buy an «OAForever» ticket upgrade if I have a ticket that will allow me access on Wednesday anyway?

The «OAForever» ticket upgrade is optional. With an Early Bird or 3-Day-Plus Ticket you can still be the first to enter the camping area. However, if you want to be there on «OAForever» Day and have access to the festival area including the program on Wednesday, you will need an additional upgrade.

Other

Why wasn’t the festival simply postponed to a later date in 2020?

Due to the current COVID-19 situation, it became apparent that the safety of big events could not be ensured even through to the end of the year.

Why wasn’t the event postponed before now?

We had, of course, hoped that we would still be able host the festival this year. However, it gradually became clear that putting on the event would be more and more difficult. For legal reasons, our cancellation depends on directives issued by the authorities, which is why we were unable to postpone Openair Frauenfeld 2020 officially until now.

Will the line-up be the same?

We do not have any information about the line-up in 2021 right now. However, we are actively communicating with the artists to see if and how we can reschedule their performances for the festival season in 2021. In any case, you can be sure that we are planning an epic line-up for 2021.

When will the line-up for 2021 be made known?

As in every year, we will make an announcement at some point during the fourth quarter.

Will OAF21 be planned as usual, or will compromises have to be made?

Our goal for 2021 is to put on the biggest, coolest party in the history of our festival. To thank you for your support, we always try to plan a festival that’s even better than the year before. The biggest change will be the addition of «OAForever»  Day on Wednesday. Right now, we are moving forward with a positive attitude – and look forward to offering you an unforgettable festival in 2021.

I’ve already booked my trip for OAF20 (hotel, flight, train, etc.). What do I do now?

We recommend that you contact the hotel, airline or travel agent directly to enquire about the possibility of free cancellation.

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